Liquor compliance for Canadian premises
The records your liquor licence depends on — per site
Serving It Right certificates, refusal logs, purchase records, and licence conditions tracked — per site. Managers and owners see the same record.
Early access · From CA$79/site/month at launch
LCRB + LCLA
Serving It Right, refusals, incident logs, licence terms.
From CA$79
Per site, per month
Early access preview
Be first in line
Canadian-hosted
Secure AWS data centres, in-country
Full export
Your data is always yours
Every area in one plan
Liquor plus fire, food, H&S, and employment records.
The problem
Where did we put that certificate?
Your staff may all have Serving It Right. But when it's time to check who is certified or pull a refusal log, the records are spread across binders, inboxes, and boxes under the desk.
- Average revenue lost per LCRB licence suspension1
- $55,000
- Based on public LCRB enforcement data and sector revenue figures
Today
- Serving It Right certificates photocopied into a binder, some staff missing
- No refusal or incident log, or one that hasn't been written in for months
- Liquor purchase invoices in a box under the desk
- New hire started serving last week. No Serving It Right on file.
- No record of who is supervising the service area
- Area manager has no visibility into which sites are up to date
With Duty Room
- Live liquor records per site
- Serving It Right certification tracked per employee
- Refusal and incident log with timestamps and detail
- Purchase records organised and retained
- One shared view for the owner and area manager
- Export or share in one click
How it works
Activate, record, share
1
Activate liquor compliance for your site
Choose Liquor Compliance. Duty Room sets up the records commonly kept under BC liquor rules: Serving It Right, refusals, purchases, and licence terms and conditions. Ready the moment you activate it.
2
Your team logs incidents on any device
Refusals of service, ID checks, Serving It Right renewals. Each record comes with clear steps.
3
One shared view, always current
Every logged incident and tracked certificate feeds into your records automatically. The owner and area manager see the same live view. Export or share in one click.
What's inside
Common BC liquor records for:
Serving It Right Certification Register
Track certification status per employee. All staff who serve, sell, or handle liquor must hold a valid SIR certificate.
Refusal & Incident Log
Date, time, parties involved, staff actions, and outcomes. Kept in one place per site.
Liquor Purchase Record
Invoices from the BC Liquor Distribution Branch and authorised sources, organised by date.
Service Area Supervision Log
Track who is supervising the licensed service area each shift.
Licence Terms & Conditions Tracker
Track the specific conditions on your licence: hours, occupant capacity, entertainment. Renewal reminders built in.
Minors on Premises Checklist
Track the minor access conditions where your licence permits minors in certain areas.
Set up around Serving It Right, refusal logs, purchase records, and the terms and conditions on your licence.
The output
What's in your Proof Pack
Liquor Compliance Proof Pack
The Gastown Tavern, 312 Water Street, Vancouver, BC
Generated
21 Apr 2026
Contents
No more digging through binders. No more hoping someone remembered to sign the log.
Your records build up as your team works, and the owner sees it as it happens.
Blueprints
Start with liquor compliance. Expand from there.
Every blueprint comes with practical resources
What applies, what records matter, and how to run it in Duty Room. Every resource references the source legislation and explains obligations in plain English.
Same model, same shared view. Add areas as your needs grow.
Compare
Your current method vs Duty Room
| Paper / Spreadsheets | Generic checklist app | Duty Room | |
|---|---|---|---|
| Serving It Right tracking | Photocopied binder | Some | Per employee with status |
| Refusal/incident log | Notebook behind bar | — | Timestamped |
| Purchase records | Box of invoices | — | Organised with retention |
| Licence conditions | Licence on the wall | — | Tracked per condition |
| Service area supervision | Informal | — | Per-shift log |
| Records export | Hours of assembly | — | One click |
| Multi-site oversight | Chase each manager | Varies | Built in |
| Export if you leave | Already on paper | Varies | Full export |
Paper / Spreadsheets
- Serving It Right tracking (Photocopied binder)
- Refusal/incident log (Notebook behind bar)
- Purchase records (Box of invoices)
- Licence conditions (Licence on the wall)
- Service area supervision (Informal)
- Records export (Hours of assembly)
- Multi-site oversight (Chase each manager)
- Export if you leave (Already on paper)
Generic checklist app
- Serving It Right tracking (Some)
- — Refusal/incident log
- — Purchase records
- — Licence conditions
- — Service area supervision
- — Records export
- Multi-site oversight (Varies)
- Export if you leave (Varies)
Duty Room
- Serving It Right tracking (Per employee with status)
- Refusal/incident log (Timestamped)
- Purchase records (Organised with retention)
- Licence conditions (Tracked per condition)
- Service area supervision (Per-shift log)
- Records export (One click)
- Multi-site oversight (Built in)
- Export if you leave (Full export)
Questions & Answers
How long does setup take?
Under 10 minutes. Activate liquor compliance, invite your team, and your first records are ready the same day.
Do I need to be technical?
No. If your team can use a phone, they can use Duty Room.
Does Serving It Right expire?
No, Serving It Right certificates don't expire. Duty Room tracks who has completed the certification so you can confirm every server is certified before they start.
Is a refusal log legally required?
Not explicitly. The LCRB expects licensees to demonstrate responsible service practices, and a documented refusal log is one common way to show that. Keeping an organised log can be useful if a licence matter comes up.
What about minors-permitted licences?
If your licence permits minors in certain areas, Duty Room tracks the conditions: designated areas, supervision requirements, and time restrictions. You can share the records any time.
What happens when regulations change?
We keep our starter blueprints up to date as LCRB rules change. You and your adviser decide what to adopt for your sites.
Where is my data stored?
Canadian-hosted infrastructure. Your data stays in Canada.
Is this proof of legal compliance?
No. Duty Room gives you organised records of the training, refusals, purchases, and licence conditions you've set up. Whether those records meet your obligations is between you, your licence, and the LCRB.
What can I export if I leave?
Everything. Your data is yours.
Start keeping your BC liquor records in one place.
Duty Room is operational compliance software: workflows, checklists, and evidence. It is not a substitute for professional legal, regulatory, or compliance advice. You are responsible for understanding and meeting the obligations that apply to your business.