Licensing compliance for UK premises
The records behind your premises licence — per site
Premises licence conditions, refusals log, incident records, and staff training — per site. Your DPS and area manager see the same record.
Early access · From £59/site/month at launch
Licensing Act 2003
Conditions, refusals, incidents, CCTV, Challenge 25.
From £59
Per site, per month
Early access preview
Be first in line
UK-hosted
Secure AWS data centres, in-country
Full export
Your data is always yours
Every area in one plan
Licensing plus fire, food, H&S, gas, and employment records.
The problem
The records behind your licence
You keep records. But the refusals log, incident book, CCTV checks, and training dates often live in different places, across different sites, with no shared view.
- Licence reviews ending in revocation or suspension1
- 1 in 2
Today
- Refusals log with gaps, or not maintained at all
- Incident book written up differently at every site
- CCTV system running, but no record of anyone checking it
- Staff training done, but the dates are in someone's inbox
- Door staff SIA details on a sign-in sheet behind the bar
- Licence conditions read once at grant, then filed away
With Duty Room
- Timestamped refusals log with the fields your staff need to fill in
- Incident records written up the same way at every site
- CCTV maintenance checks scheduled and signed off
- Per-person training records with refresher reminders
- SIA badge numbers and door staff shift logs on file
- Each licence condition linked to the checks that support it
How it works
Set up, record, share
1
Enter your licence conditions
Work through the conditions attached to your premises licence with your solicitor or licensing consultant. Duty Room links each one to a recurring check or record, so your team knows what to keep.
2
Your team records incidents and refusals
Staff log refusals, incidents, CCTV checks, and door staff details as they happen. Every entry is timestamped and attributed to the person who wrote it.
3
Your adviser sees the same live view
Your licensing solicitor or consultant sees the same records you do. When a review comes up, your records are already organised. You and your adviser decide what to share.
What's inside
Common licensing records Duty Room tracks:
Refusals & Incident Log
Timestamped refusal records and incident reports linked to the four licensing objectives.
Licence Conditions Record
Each premises licence condition linked to the checks and records that relate to it.
Staff Authorisation Register
Authorised alcohol sellers, personal licence holders, and DPS records per site.
Door Staff & SIA Register
SIA badge numbers, shift sign-in records, and badge expiry dates.
CCTV Maintenance Log
System maintenance checks, footage retention, and access request records.
Challenge 25 Records
Policy on file, signage checks, and staff training records for age verification.
Set up alongside the conditions on your premises licence.
The output
What's in your Proof Pack
Licensing Proof Pack
The Crown & Anchor, 14 High Street, London SE1
Generated
21 Apr 2026
Contents
No more digging through binders. No more hoping someone remembered to sign the log.
Your records build up as your team works, and your adviser sees it as it happens.
Blueprints
Start with licensing. Expand from there.
Every blueprint comes with practical resources
What the records cover, how operators and advisers typically use them, and how to run them in Duty Room. Every resource references the relevant legislation in plain English.
Same model, same follow-through. Add more areas as your needs grow.
Compare
Your current method vs Duty Room
| Paper / Spreadsheets | Generic checklist app | Duty Room | |
|---|---|---|---|
| Refusals log | Paper notebook | — | Digital with timestamps |
| Incident recording | Paper book | Some | Structured and exportable |
| CCTV checks | No record kept | — | Scheduled with sign-off |
| Staff training records | Filing cabinet | Some | Per-person with reminders |
| Door staff register | Sign-in sheet | — | SIA details and shift log |
| Licence condition records | Read it once | — | Linked to recurring checks |
| Records export | Scramble for it | — | One-click export |
| Export if you leave | Already on paper | Varies | Full export |
Paper / Spreadsheets
- Refusals log (Paper notebook)
- Incident recording (Paper book)
- CCTV checks (No record kept)
- Staff training records (Filing cabinet)
- Door staff register (Sign-in sheet)
- Licence condition records (Read it once)
- Records export (Scramble for it)
- Export if you leave (Already on paper)
Generic checklist app
- — Refusals log
- Incident recording (Some)
- — CCTV checks
- Staff training records (Some)
- — Door staff register
- — Licence condition records
- — Records export
- Export if you leave (Varies)
Duty Room
- Refusals log (Digital with timestamps)
- Incident recording (Structured and exportable)
- CCTV checks (Scheduled with sign-off)
- Staff training records (Per-person with reminders)
- Door staff register (SIA details and shift log)
- Licence condition records (Linked to recurring checks)
- Records export (One-click export)
- Export if you leave (Full export)
Questions & Answers
What licensing records do I need?
Your premises licence (on display), CCTV records and footage retention, a refusals log, an incident book, Challenge 25 records, a door staff register, staff training records, and an authorised sellers list. Your solicitor or licensing consultant can advise on what your specific licence conditions require.
Is this for pubs only?
No. Restaurants, hotels, event venues, and off-licences all have records to keep under the Licensing Act 2003.
What triggers a licence review?
Repeated crime or disorder, persistent noise complaints, public safety issues, and failed test purchases are the common triggers. Your licensing solicitor is the right person to advise on your situation.
Does Duty Room replace our licensing solicitor?
No. Your solicitor or licensing consultant advises on the substance: what your conditions mean, how to respond to a review, what to say at a hearing. Duty Room keeps the records that sit behind those conversations organised between reviews.
Is this proof of legal compliance?
No. Duty Room gives you organised records of the refusals, incidents, training, and checks you've set up. Whether those records satisfy your licence conditions is between you, your adviser, and the licensing authority.
What about door staff?
Record SIA badge numbers, shift sign-in, and badge expiry dates for every door supervisor who works your premises.
Does Duty Room keep up with the law?
We update our starter blueprints as rules change. You and your adviser decide what to adopt for your sites. Duty Room is not a substitute for legal advice.
Where is my data stored?
Secure AWS data centres in the UK. Your data never leaves the country.
Keep your Challenge 25, refusals, and CCTV records in one place.
Duty Room is operational compliance software: workflows, checklists, and evidence. It is not a substitute for professional legal, regulatory, or compliance advice. You are responsible for understanding and meeting the obligations that apply to your business.