Liquor compliance for Canadian premises
The records your liquor licence depends on — per site
Smart Serve certificates, refusal logs, purchase records, and licence conditions tracked — per site. Managers and owners see the same record.
Early access · From CA$79/site/month at launch
AGCO + LLCA
Smart Serve, refusals, incident logs, licence conditions.
From CA$79
Per site, per month
Early access preview
Be first in line
Canadian-hosted
Secure AWS data centres, in-country
Full export
Your data is always yours
Every area in one plan
Liquor plus fire, food, H&S, and employment records.
The problem
Where did we put that certificate?
Your staff may all have Smart Serve. But when it's time to check a renewal date or pull a refusal log, the records are spread across binders, inboxes, and boxes under the desk.
- Average revenue lost per AGCO licence suspension1
- $63,000
- Based on public AGCO enforcement data and sector revenue figures
Today
- Smart Serve certificates photocopied into a binder, some expired and nobody noticed
- No refusal or incident log, or one that hasn't been written in for months
- Liquor purchase invoices in a box under the desk
- New hire started serving last week. No Smart Serve on file.
- Security staff licence numbers not recorded anywhere
- Area manager has no visibility into which sites are up to date
With Duty Room
- Live liquor records per site
- Smart Serve expiry tracked per employee with five-year renewal reminders
- Refusal and incident log with timestamps and detail
- Purchase records organised and retained for the required one-year period
- One shared view for the owner and area manager
- Export or share in one click
How it works
Activate, record, share
1
Activate liquor compliance for your site
Choose Liquor Compliance. Duty Room sets up the records commonly kept under Ontario liquor rules: Smart Serve, refusals, purchases, and licence conditions. Ready the moment you activate it.
2
Your team logs incidents on any device
Refusals of service, ID checks, Smart Serve renewals. Each record comes with clear steps.
3
One shared view, always current
Every logged incident and tracked certificate feeds into your records automatically. The owner and area manager see the same live view. Export or share in one click.
What's inside
Common Ontario liquor records for:
Smart Serve Certification Register
Track certification status and five-year expiry per employee. Flag uncertified staff before they serve.
Refusal & Incident Log
Date, time, parties involved, staff actions, and outcomes. Kept in one place per site.
Liquor Purchase Record
Invoices from legal sources organised by date with one-year retention tracked.
Security Staff Licence Register
Ontario Security Guard licence numbers and expiry dates for all door staff.
Licence Conditions Tracker
Track the specific conditions on your Liquor Sales Licence: hours, food service, capacity. Renewal reminders built in.
Sandy's Law & Posting Checklist
Track required postings: licence displayed, capacity sign, pregnancy warning, signage about service to minors.
Set up around Smart Serve, refusal logs, purchase records, and the conditions on your Liquor Sales Licence.
The output
What's in your Proof Pack
Liquor Compliance Proof Pack
The Copper Kettle, 88 King Street West, Toronto, ON
Generated
21 Apr 2026
Contents
No more digging through binders. No more hoping someone remembered to sign the log.
Your records build up as your team works, and the owner sees it as it happens.
Blueprints
Start with liquor compliance. Expand from there.
Every blueprint comes with practical resources
What applies, what records matter, and how to run it in Duty Room. Every resource references the source legislation and explains obligations in plain English.
Same model, same shared view. Add areas as your needs grow.
Compare
Your current method vs Duty Room
| Paper / Spreadsheets | Generic checklist app | Duty Room | |
|---|---|---|---|
| Smart Serve tracking | Photocopied binder | Some | Per employee with expiry |
| Refusal/incident log | Notebook behind bar | — | Timestamped |
| Purchase records | Box of invoices | — | Organised with retention |
| Licence conditions | Licence on the wall | — | Tracked per condition |
| Required postings | Hope they're still up | — | Checklist |
| Records export | Hours of assembly | — | One click |
| Multi-site oversight | Chase each manager | Varies | Built in |
| Export if you leave | Already on paper | Varies | Full export |
Paper / Spreadsheets
- Smart Serve tracking (Photocopied binder)
- Refusal/incident log (Notebook behind bar)
- Purchase records (Box of invoices)
- Licence conditions (Licence on the wall)
- Required postings (Hope they're still up)
- Records export (Hours of assembly)
- Multi-site oversight (Chase each manager)
- Export if you leave (Already on paper)
Generic checklist app
- Smart Serve tracking (Some)
- — Refusal/incident log
- — Purchase records
- — Licence conditions
- — Required postings
- — Records export
- Multi-site oversight (Varies)
- Export if you leave (Varies)
Duty Room
- Smart Serve tracking (Per employee with expiry)
- Refusal/incident log (Timestamped)
- Purchase records (Organised with retention)
- Licence conditions (Tracked per condition)
- Required postings (Checklist)
- Records export (One click)
- Multi-site oversight (Built in)
- Export if you leave (Full export)
Questions & Answers
How long does setup take?
Under 10 minutes. Activate liquor compliance, invite your team, and your first records are ready the same day.
Do I need to be technical?
No. If your team can use a phone, they can use Duty Room.
Does Smart Serve really expire now?
Yes. Since 2022, Smart Serve certificates expire every five years. Duty Room tracks the expiry date for every certified employee and reminds you before renewal is due.
Is a refusal log legally required?
Not explicitly. The law doesn't require one outright, but Smart Serve training tells operators to keep one, and AGCO inspectors often look for it. Keeping an organised log can be useful if a licence matter comes up.
What about AGCO youth compliance monitors?
The AGCO sends 16-to-18-year-olds to attempt purchases and test whether your staff check ID. A clear refusal log and current Smart Serve certificates give you a record of how your team handles these moments.
What happens when regulations change?
We keep our starter blueprints up to date as AGCO rules change. You and your adviser decide what to adopt for your sites.
Where is my data stored?
Canadian-hosted infrastructure. Your data stays in Canada.
Is this proof of legal compliance?
No. Duty Room gives you organised records of the training, refusals, purchases, and licence conditions you've set up. Whether those records meet your obligations is between you, your licence, and the AGCO.
What can I export if I leave?
Everything. Your data is yours.
Start keeping your Ontario liquor records in one place.
Duty Room is operational compliance software: workflows, checklists, and evidence. It is not a substitute for professional legal, regulatory, or compliance advice. You are responsible for understanding and meeting the obligations that apply to your business.