Terms of Service
These Terms of Service ("Terms") govern your use of the websites, applications, and related services (collectively, the "Services") operated by Duty Room ("we", "us", or "our"). The Services are intended solely for business use. By accepting these Terms, you confirm that you are acting on behalf of a business and that you have authority to bind that business. References to "you" and "your" mean the business on whose behalf the Services are used.
We may update these Terms from time to time. When we make changes, we will update the "Last updated" date above. If a change is significant, we will make reasonable efforts to notify you (for example, by email or a notice within the Services). Continued use after changes take effect means you accept the revised Terms.
Not Legal or Regulatory Advice
Duty Room is a tool for organizing, tracking, and evidencing operational and regulatory compliance tasks. It is not a substitute for professional legal, regulatory, or compliance advice. We do not guarantee that use of the Services will satisfy any specific legal or regulatory requirement. You are responsible for understanding and meeting the obligations that apply to your business. If you are unsure about your compliance requirements, seek independent professional advice.
Account Terms
You must provide accurate, complete information when you create an account. You are responsible for maintaining the security of your account and password. Duty Room will not be liable for any loss or damage resulting from your failure to keep your account secure.
You are responsible for all content posted and activity that occurs under your account, including content posted by team members you invite. You must notify us immediately if you become aware of any unauthorized use of your account.
You must be a human. Accounts registered by automated methods (bots) are not permitted. One person or legal entity may maintain multiple accounts, but each account must correspond to a genuine business purpose.
Use Restrictions
You agree not to misuse the Services. This includes using them for anything unlawful, uploading content you do not have the right to use, attempting to gain unauthorized access, interfering with the performance of the Services, or transmitting malware. We may suspend or terminate accounts that violate these restrictions.
Payment and Billing
Paid plans are billed monthly, per property, in advance. You can add or remove properties at any time. Additions are billed immediately on a pro-rated basis; removals take effect at the end of the current billing period.
All prices are listed in US$ and are exclusive of applicable taxes. Where required by law, applicable state and local taxes will be added to your invoices.
If payment fails, we will attempt to notify you. If your account remains unpaid for 14 days, we may suspend access until payment is received. We will not delete your data during a suspension for non-payment, but access to the Services will be restricted.
Paid plans renew automatically each billing period until you cancel. By subscribing, you authorize us to charge the payment method on file for each renewal.
Free Trial
We may offer a free trial period for new accounts. When the trial ends, you will need to enter payment details to continue using the Services. If you do not, your account will be suspended. We will not charge you without your explicit consent when the trial ends.
Cancellation and Termination
You may cancel your account at any time through the account settings in the Services. Upon cancellation:
- Your access continues until the end of your current billing period, after which it ends.
- We will not charge you again after the cancellation date.
- After access ends, you may request an export of your data for up to 30 days. After that, your data will be deleted from active systems. Backups are purged within 60 days.
We may also terminate or suspend your account if you violate these Terms, if your account is used for illegal activity, or if we reasonably believe continued use poses a risk to the Services or other customers. We will make reasonable efforts to notify you before or promptly after any termination.
Verbal, physical, written, or other abuse (including threats) directed at any Duty Room employee or representative will result in immediate account termination.
Modifications to the Services and Prices
We reserve the right to modify, suspend, or discontinue any part of the Services at any time. We will give you reasonable notice of significant changes where possible.
If we change pricing, existing customers will receive at least 30 days' notice by email before the new pricing applies. You may cancel at any time if you do not agree with a price change.
Content Ownership and License
You own all content you upload, create, or store through the Services ("Your Content"). We do not claim ownership of Your Content. You grant us a limited license to use, store, and process Your Content solely for the purpose of providing the Services to you.
Duty Room and its licensors own all rights in the Services, including the design, code, and branding. You may not copy, modify, or reverse-engineer any part of the Services without our written permission.
API Terms
We may offer APIs in the future to allow you to access your data and integrate the Services with other tools. If we do, use of the APIs will be subject to these Terms and any additional documentation we publish at that time.
Privacy and Data Protection
Our use of your personal information is governed by our Privacy Policy, which forms part of these Terms.
Where you are a customer and we process personal information on your behalf, the Data Processing Agreement applies. The DPA forms part of these Terms.
Customer data for US accounts is stored in AWS data centers in the United States. We use encryption in transit and at rest to protect your data.
Government Data Requests
We will comply with valid legal process (such as court orders, subpoenas, or warrants) from US authorities with proper jurisdiction. Where legally permitted, we will notify you before disclosing your data in response to a government request, so that you can seek a protective order or other remedy.
Uptime and Security
We take uptime and security seriously. We design the Services with backups, redundancy, and encryption to protect your data. However, no service can guarantee 100% availability.
The Services are provided on an "as is" and "as available" basis. We will make commercially reasonable efforts to keep the Services running but do not offer a formal service level agreement at this time.
Indemnification
You agree to indemnify, defend, and hold harmless Duty Room and its owner, employees, and contractors from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; or (c) your failure to comply with applicable laws or regulations, including any claim that your use of the Services should have ensured regulatory compliance.
Limitation of Liability
To the maximum extent permitted by applicable law, Duty Room will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or business opportunities arising from your use of or inability to use the Services, regardless of the theory of liability.
Our total aggregate liability for any claim arising from these Terms or the Services is limited to the greater of (a) the amount you paid us in the 12 months before the claim arose, or (b) US$100.
Some states do not allow the exclusion or limitation of certain damages. In those states, our liability is limited to the greatest extent permitted by law.
Governing Law and Disputes
These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any disputes arising from these Terms or the Services will be subject to the exclusive jurisdiction of the courts of Alberta, Canada.
Contact
The Services are provided by Jon Simpson, trading as Duty Room, Alberta, Canada.
Email: hello@dutyroom.com